Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Jekapade.
At Jekapade, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information
- Email address and phone number
- Account credentials and preferences
- Billing and payment information
- Professional information (for event creators)
Event-Related Information
When creating or attending events, we collect:
- Event details and descriptions
- Ticket purchase information
- Check-in and attendance data
- Communication preferences
- Feedback and reviews
Usage Information
We automatically collect certain information when you use our services:
- IP address and location data
- Device and browser information
- Usage patterns and platform interactions
- Event analytics and performance metrics
How We Use Your Information
Service Provision
- To provide and maintain our event ticketing services
- To authenticate users and manage accounts
- To process payments and manage ticket purchases
- To facilitate event check-in and attendance tracking
Analytics & Improvement
- To provide event analytics and performance insights
- To improve our services and develop new features
- To send important service updates and notifications
- To communicate about events and ticket status
Data Security & Protection
We implement comprehensive security measures to protect your information:
- End-to-end encryption for data transmission
- Secure cloud storage with access controls
- Regular security audits and updates
- Multi-factor authentication options
- Compliance with industry security standards
- Regular data backups and disaster recovery
- Access monitoring and logging
- Employee training on data protection
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
With trusted third-party service providers who help us operate our platform, subject to confidentiality agreements (payment processors, email services, etc.).
Legal Requirements
When required by law, court order, or government regulation to protect our rights or comply with legal processes.
Event Organizers
With event creators for the purpose of managing their events and attendee communications, subject to their privacy policies.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with notice provided to affected users.
Your Rights & Choices
You have several rights regarding your personal information:
Access & Portability
Request a copy of your personal information and data portability options.
Correction & Updates
Update or correct inaccurate personal information in your account.
Deletion
Request deletion of your personal information, subject to legal requirements.
Communication Preferences
Control how we communicate with you about events and platform updates.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies
Required for basic website functionality, authentication, and security. Cannot be disabled.
Analytics Cookies
Help us understand how you use our services to improve functionality and user experience. You can opt-out through your browser settings.
Preference Cookies
Remember your settings and preferences for a personalized experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness. You can opt-out through your browser settings.
Contact Us About Privacy
If you have questions about this Privacy Policy or our data practices, please contact us:
We will respond to your privacy inquiries within 30 days of receipt.
This Privacy Policy was last updated on December 6, 2025.
We reserve the right to update this policy to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or platform notification.
© 2025 Jekapade. All rights reserved.